To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
Who pay for return shipping?
We will send a prepaid label to you. The return label cost is $4.99, the cost of return label will be deducted from your total refund.
If your preference is not to use a provided label, you can also simply address the package using the information below and pay for the return shipping with a mail service of your choice.
To mail in your return:
- Repackage items in original packaging, including all paperwork, parts and accessories
- Remove all extra labels from previous shipping on the outside of the box
- We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise. We are not responsible for missing packages.
- Apply the return label to the outside of the box OR address the box to:
Bliss and Beyond USA
1108 W Valley Blvd. Unit 6D08
Alhambra, CA 91803
Keep the tracking number provided when using the shipping service of your choice and track via their website.
* Return Shipping charges must be paid. We do not accept packages sent as Cash On Delivery (C.O.D.).
What items are returnable?
You can return your items within 14 days from the date your order was received.
- They must be in original condition (new and re-sellable)
- For eyebrow wigs, unglued, uncut and unworn
- For other cosmetic must be in new condition.
- In the original packaging
What items are Not-returnable?
- Products specially marked “Non-Returnable” , "As is" and "Final Sale" on the product listing page.
- Items in which there is wear and tear, damage or visible usage
- If there is no original packaging and/or is missing parts or accessories
- Products purchased during closeout sales
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
We do not refund original or return shipping costs. If you received free shipping on your order but return said order, our original shipping fee will be deducted from your total refund.
Your total order is $90 and you receive a free shipping promotion.
Your estimated refund will be
$90 Minus our original shipping cost $4.99 then minus the prepaid return label $4.99
Your total refund is $80.02
Do you accept international order returns?
Unfortunately, once an order has shipped, we are unable to offer refunds, returns, or exchanges for international orders. Every sale is final. We reserve the right to refuse any and all returns at our discretion.
If you need to cancel an order before it ships, or if you have any questions, please contact our Customer Care team at Contact@blissandbeyondusa.com
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
What if I get wrong item or damaged item?
If we have mistakenly sent you the wrong item, we will correct it. Please E-mail us at email@example.com we will promptly correct the errors and reship the correct product at no additional cost to you. We will need you to return the incorrect product following the return procedure outlined below.
To request an exchang, replace or return due to our error, please email the following information to firstname.lastname@example.org :
1. Order Number
2. Product name
3. Number of items to exchang, replace or return
4. Your email address and contact phone number
5. Reason for your request
***You can return your items within 14 days from the date your order was received.***
- We will not file lost in transit claims or offer refunds for orders marked as "Delivered" or orders that have a final scan.
- It is the responsibility of the customer to provide a secure package drop off point. Packages marked delivered will not be refunded. If a package is stolen or otherwise disappears after delivery, it is the customer's responsibility to contact their local Post Office.
- We will not file claims if the tracking says "Arrival in Destination Country".
- We do not contact parcel carriers to discuss tracking updates. Unfortunately, carriers cannot provide any further information from what is applied and shown on their tracking portal.
- All claims filed for packages lost or damaged in transit must be filed within 30 DAYS of the ORIGINAL ship date for US domestic and 45 days of the ORIGINAL ship date for international. Any claims submitted after this time frame will not be valid for processing or reimbursement due to limitations on when claims are accepted for approval by the carriers.
- We do not cover the shipping or reshipment costs for the lost/damaged items.
- We can only issue a refund for orders that were determined to be lost in transit. Orders that have been marked as "Delivered" are not eligible.
- If the order is NOT insured, we can only provide refunds for up to $100 of the total value of the item(s)
- APO/FPO/DPO addresses are considered international by the carriers and are held to the 30-day tracking requirement before moving forward with a lost in transit claim.