Shipping Information During Covid-19 Pandemic
Due to the current pandemic, we are experiencing delays with the shipping carriers. We are working to take the necessary precautionary measures to protect everyone that works for and with us while complying with social distancing best practices.
Shipping on orders may be delayed, but we are doing our best to get them to you as quickly as possible. We really appreciate your patience and flexibility during these trying times. The email you received with tracking information is the best source for updates and the timing of your order. Your order may see various stops along the way—rest assured that your package is making its way to you. We promise it'll be worth the wait.
Any orders placed by 9am PST on Monday-Thusday will endeavor to ship the same day or next day. Any orders placed after 9am PST on Friday will endeavor to ship out on Monday, barring any national holidays.*
If you have waited the full 7 business days and still have not received your order, you may contact your local USPS or delivery person for updates in regards to regular mailing services. Please note, we are unable to assist you further with your order until after the 7st business day.
Do you ship to my country?
To find out if shipping is available to your country, proceed to the checkout page and use the dropdown menu under 'Shipping Address' to see if your country is included.
If your country is not included, you, unfortunately, won't be able to place an order. In this case, we'd suggest having a friend from another country order for you and forward the shipment to you.
Is there a customs duty?
All orders will be transferred to and delivered by your local postal service. Customs and duties fee are not calculated at time of purchase.
If you are shopping from a country other than the United States, you must pay all applicable duties, taxes, and delivery fees. We cannot guarantee the cost of fees at the time of delivery.
What is the turnaround time on international orders?
Please note that international orders typically take 7 to 21 full business days to be delivered. Business days do not include weekends or holidays.
In the meantime here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.
Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
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