Do you ship to my country?
To find out if shipping is available to your country, proceed to the checkout page and use the dropdown menu under 'Shipping Address' to see if your country is included.
If your country is not included, you, unfortunately, won't be able to place an order. In this case, we'd suggest having a friend from another country order for you and forward the shipment to you.
Is there a customs duty?
All orders will be transferred to and delivered by your local postal service. Customs and duties fee are not calculated at time of purchase.
If you are shopping from a country other than the United States, you must pay all applicable duties, taxes, and delivery fees. We cannot guarantee the cost of fees at the time of delivery.
Do you accept return?
Unfortunately, once an order has shipped, we are unable to offer refunds, returns, or exchanges for international orders. Every sale is final. We reserve the right to refuse any and all returns at our discretion.
If you need to cancel an order before it ships, please contact our Customer Care team at email@example.com Please include your name, email address, and order number in your email for a faster response.
What is the turnaround time on international orders?
Please note that international orders typically take 7 to 21 full business days to be delivered. Business days do not include weekends or holidays.
In the meantime here are some things that might help you locate your package:
If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.
Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.
If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team HERE with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.
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